Find the product support you need!

Our field technicians are ready to help!

General Questions & Answers

How do I start my service?

Call (877) 262-6539 Option 2 and we will get you started!


How do I change the facility address?Call (877) 262-6539 option 2


How do I test my WIAA?

The best way to see if your equipment was installed correctly is to call (877) 262-6539 and speak with our Customer Service Team!


Is the WIAA accepted in my area? 

Yes, the Wireless Industrial Alarm Adapter is compliant with the NFPA 72 2016, UL 864 and State Fire Marshal Nationwide.


Can i connect my fax machine to this wireless adapter?

In most cases no.  These are dedicated Life Safety connections and are regulated by the State fire Marshals Office.  Contact your local AHJ to see what is available in your area.

 

BILLING QUESTIONS


I need to change my billing addressCall (877) 262-6539 option 2

I would like to set up auto pay

Please download and complete our Auto Pay Agreement

I have a question about my billCall (877) 262-6539 option 2

How to update the firmware on my MS121a?  Latest Firmware Click Here...

How do I remote access my MS121a deployed in the field?

Call (877) 262-6539 Option 2

How do I change the heartbeat on my MS121a?

Call (877) 262-6539 Option 2  

How do I change to a different monitoring node?

Please contact us at (877) 262-6539 option 2

Does your product provide dial-tone?Yes, our MG2K, EP1, EP2, MS130 and MS122 provide dial-tone.


COMMON ALARM PANELS USER MANUALS

Need additional help?

We understand you may have a unique request.  Please contact our product support team for assistance with billing, installation or product information.  (877) 262-6539 Option 2 or support@infatrac.com.  Chat Support


Need some help?